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MMVAS

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Overview

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Coming Soon

terms-of-service

Terms of Service

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Contact Us

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General Information

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All Services

access-management

Access Management

card-management-services

Card Management services

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Audit

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Change Request

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Dataset, Reports & Analytics

dispute-management-services

Dispute Management services

environment-provisioning

Environment provisioning

expert-advisory-services

Expert Advisory services

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Fraud & Risk Management services

onboarding-support-services

Onboarding Support services

platform-security-services

Platform security services

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Recon & Settlement services

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Tech Support services

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User Onboarding support services

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Bundles

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MatchMove is the proud winner of multiple industry awards. We have also been recognized as a leader in fintech innovation by various global authorities, financial publications, and institutions.

Terms & Conditions
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using our webstore operated by our company/entity. ("us", "we", or "our"), or the services provided therein (the “Service”).  These Terms apply to all visitors, users and others who access or use the Service. 
Your access to and use of the Service is conditional upon on your acceptance of and compliance with these Terms.  By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, do not access or use the Service. 
We reserve the right to revise these Terms from time to time. Please check these Terms from time to time for any amendments. Your continued use of the Service after these Terms have been amended will be deemed to constitute your acceptance of the amended Terms.


Placing an Order
To place an order through our webstore, click on the product that you wish to purchase and follow the onscreen instructions. Your purchase of the product shall be subject to the terms and conditions contained in our webstore in relation to the product.    
You should take care to ensure that all the information you provide to us is correct. Please check your Order before submitting it to us. If you are placing an Order for a product which is digital content, you must check that the specifications of your computer or device meet the hardware and software requirements.
After you have placed an Order, we will send an email to you acknowledging that we have received your Order. This acknowledgement does not, however, mean that your Order has been accepted by us.
We are not obliged to accept your Order and may at our discretion decline to accept any Order. In the event we decline to accept an Order, we may send an email to you notifying you that we do not accept your Order. This is typically for the following reasons:
a.	the product is not available;
b.	we cannot authorise your payment;
c.	you are not allowed to purchase the Product from us under the applicable law;
d.	we are not allowed to sell the Product to you under the applicable law; or
e.	there has been an error in the pricing or description of the product.


When we accept your Order, we will confirm such acceptance by sending an email to you confirming that we have received your Order and will be preparing to ship the product to your address or, in the case of Products which are digital content, providing you with instructions on how the digital content can be downloaded (“Confirmation Email”). A binding contract in respect of the product ordered will be formed between you and us when the Confirmation Email is sent to you.


Cancellation & Refund
If you change your mind, or the product you received is not what you expected or are otherwise not satisfied with our product, please contact us before returning the item. 
You have [fourteen days] to return an order after receiving it.
If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product. 
Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.


Shipping & Delivery
Products in stock are normally delivered within the number of working days shown on our website.
We will deliver the Products to the address given in your Order. If no one is at the address at the time of delivery, we will inform you of an alternative time for the delivery or a location where you can collect the Products.
Unless arrangements are made with us, you must cover the cost of the return. We reserve the right to not allow for returns or exchanges to our products. 
Please note that exceptions may apply for the return of certain custom-made, hygienic and other products
You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.
If possible, please provide us with a tracking number for the return shipment.
If a returned item is shipped internationally, mark as “RETURNED GOODS” to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.
If you have any questions, please contact us.


Disclaimer
The information contained on our webstore is for general information purposes only. We assume no responsibility for errors or omissions in the contents of our webstore or in the course of providing the Service. In no event shall our company be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of our products, our webstore or the Service. 
We reserve the right to make additions, deletions, or modification to the contents on the webstore at any time without prior notice. We do not warrant that the webstore is free of viruses or other harmful components. 
You agree that we do not make any representations or warranties of any kind (implied, express or statutory) including warranties as to merchantability, satisfactory quality or fitness for a particular purpose, in respect of our products and/or the Service.  In addition, we do not make any representations or warranties that any digital content which we supply to you is (i) compatible with any third party software or equipment; or (ii) free of errors or bugs.


Privacy
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. 
We may use your Personal Information to contact you with newsletters, marketing or promotional materials.


Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the country which we have our primary place of business in. All disputes arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the Courts of the said country.


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Card decline reports provide our client with timely and actionable insights into declined transactions and to help identify and mitigate any challenges, technical issues, fraud and other risks.

This is charged as below:
USD 1000 per report per month, committed for 12 months

Terms &amp; Conditions:
MatchMove reserves the right to modify/ discontinue/ adjust the timeline/ associated project timeline or budget based on the nature and scope of the services requested for.
The timeline for completing the services is an estimate only and may be subject to change based on a variety of factors, including but not limited to unforeseen technical issues or changes in project priorities.
The client acknowledges that any delays in providing necessary information or feedback may impact the timeline for completing the service.
MatchMove is not responsible for any delays in the provisioning of the services due to factors outside of its control, including but not limited to acts of nature, force majeure events, or actions by third-party vendors.
The client acknowledges that any changes to the scope of the services or requirements may impact the timeline for completing the same, and that MatchMove may require additional time to provide such services.
MatchMove makes no warranty or representation of any kind for the services offered and to the specific timeline for completing the same, and the client acknowledges that the timeline may be subject to change at any time.

MMVAS-DR03 - Card decline reports

MatchMove supports implementation of changes as required to improve the program's functionality, security, and compliance, which can enhance the customer experience and reduce the risk of fraud or other security breaches. A well-designed and executed configuration or application change can also help the program remain competitive in the market and meet the evolving needs of Your clients and cardholders. 

This is charged as below:
USD 250 per person hour, with a minimum commitment of USD 500 per change request.

Terms &amp; Conditions:
MatchMove reserves the right to modify/ discontinue/ adjust the timeline/ associated project timeline or budget based on the nature and scope of the services requested for.
The timeline for completing the services is an estimate only and may be subject to change based on a variety of factors, including but not limited to unforeseen technical issues or changes in project priorities.
The client acknowledges that any delays in providing necessary information or feedback may impact the timeline for completing the service.
MatchMove is not responsible for any delays in the provisioning of the services due to factors outside of its control, including but not limited to acts of nature, force majeure events, or actions by third-party vendors.
The client acknowledges that any changes to the scope of the services or requirements may impact the timeline for completing the same, and that MatchMove may require additional time to provide such services.
MatchMove makes no warranty or representation of any kind for the services offered and to the specific timeline for completing the same, and the client acknowledges that the timeline may be subject to change at any time.

MMVAS-CR01 - Change Request Management

MatchMoves physical card printing service encompasses providing custom physical card printing, tailored to the specific requirements of clients, with charges based on a quoted pricing structure that may vary depending on factors such as card design complexity, quantity ordered and additional requested features. 
The availability of physical card ordering service is subject to vendor availability, and charges may vary based on the requirements. Pricing will be provided as a quoted estimate based on the specific project scope.

This is charged as below:
As quoted, basis quantity ordered*, card design & specifications
*Minimum committed order : 1500 cards, Minimum order value: USD 6000

Terms &amp; Conditions:
MatchMove reserves the right to modify/ discontinue/ adjust the timeline/ associated project timeline or budget based on the nature and scope of the services requested for.
The timeline for completing the services is an estimate only and may be subject to change based on a variety of factors, including but not limited to unforeseen technical issues or changes in project priorities.
The client acknowledges that any delays in providing necessary information or feedback may impact the timeline for completing the service.
MatchMove is not responsible for any delays in the provisioning of the services due to factors outside of its control, including but not limited to acts of nature, force majeure events, or actions by third-party vendors.
The client acknowledges that any changes to the scope of the services or requirements may impact the timeline for completing the same, and that MatchMove may require additional time to provide such services.
MatchMove makes no warranty or representation of any kind for the services offered and to the specific timeline for completing the same, and the client acknowledges that the timeline may be subject to change at any time.

MMVAS-CM04 - Physical Card Printing

An infosec audit is a process of reviewing and assessing an organization's information security controls, policies, and procedures to identify vulnerabilities, risks and compliance issues and recommend improvements. We maintain industry leading levels of cybersecurity protections and monitoring to ensure the integrity of our platform. Depending on the nature of your business model, your methods of accessing the API or Platform or methods of software development to use your App, MM's Infosec team may from time to time select your company for an audit.

This is charged as below:
USD 1500 Per person day
Charged as commitment of 3 days, USD 4500

Terms &amp; Conditions:
MatchMove reserves the right to modify/ discontinue/ adjust the timeline/ associated project timeline or budget based on the nature and scope of the services requested for.
The timeline for completing the services is an estimate only and may be subject to change based on a variety of factors, including but not limited to unforeseen technical issues or changes in project priorities.
The client acknowledges that any delays in providing necessary information or feedback may impact the timeline for completing the service.
MatchMove is not responsible for any delays in the provisioning of the services due to factors outside of its control, including but not limited to acts of nature, force majeure events, or actions by third-party vendors.
The client acknowledges that any changes to the scope of the services or requirements may impact the timeline for completing the same, and that MatchMove may require additional time to provide such services.
MatchMove makes no warranty or representation of any kind for the services offered and to the specific timeline for completing the same, and the client acknowledges that the timeline may be subject to change at any time.

MMVAS-AU02 - Infosec Audit

Adminnet is MatchMove's proprietary tool inbuilt to help track and manage your program, get real time visibility of transactions and the movement of funds across. Your customer support team/ finance &amp; operations team, business team will find this helpful. You get 3 licenses as a part of MatchMove's platform access provisioning. For any additional access the service request needs to be raised.

This is charged as below:
1-3 licenses: No charges for 1st 12 months
Per Licenses: USD 20 per user per license per month


Terms &amp; Conditions:
MatchMove reserves the right to modify/ discontinue/ adjust the timeline/ associated project timeline or budget based on the nature and scope of the services requested for.
The timeline for completing the services is an estimate only and may be subject to change based on a variety of factors, including but not limited to unforeseen technical issues or changes in project priorities.
The client acknowledges that any delays in providing necessary information or feedback may impact the timeline for completing the service.
MatchMove is not responsible for any delays in the provisioning of the services due to factors outside of its control, including but not limited to acts of nature, force majeure events, or actions by third-party vendors.
The client acknowledges that any changes to the scope of the services or requirements may impact the timeline for completing the same, and that MatchMove may require additional time to provide such services.
MatchMove makes no warranty or representation of any kind for the services offered and to the specific timeline for completing the same, and the client acknowledges that the timeline may be subject to change at any time.

MMVAS-AM01-Adminnet Access

Extended UAT support by Matchmove typically refers to providing additional assistance and resources to clients during the User Acceptance Testing (UAT) phase of a software development project. UAT is the final phase of testing before the software or system is released to the client.

This is charged as below:
USD 250 per person hour, committed package of 8 hours. 
(Committed fee: USD 2000)

Terms &amp; Conditions:
MatchMove reserves the right to modify/ discontinue/ adjust the timeline/ associated project timeline or budget based on the nature and scope of the services requested for.
The timeline for completing the services is an estimate only and may be subject to change based on a variety of factors, including but not limited to unforeseen technical issues or changes in project priorities.
The client acknowledges that any delays in providing necessary information or feedback may impact the timeline for completing the service.
MatchMove is not responsible for any delays in the provisioning of the services due to factors outside of its control, including but not limited to acts of nature, force majeure events, or actions by third-party vendors.
The client acknowledges that any changes to the scope of the services or requirements may impact the timeline for completing the same, and that MatchMove may require additional time to provide such services.
MatchMove makes no warranty or representation of any kind for the services offered and to the specific timeline for completing the same, and the client acknowledges that the timeline may be subject to change at any time.

MMVAS-OS02 - Extended UAT support

Card delivery management for prepaid cards will ensure that the cardholders receive their cards securely and in a timely manner, while also protecting the cards from theft, loss, or damage. MM's well-managed card delivery process can improve customer satisfaction and reduce the risk of fraud or other security breaches associated with physical prepaid cards. 

We strive to ensure the timely delivery of physical prepaid cards to the intended recipients. However, we cannot guarantee the exact delivery time or date, as it may vary depending on various factors beyond our control, such as shipping carrier delays, weather conditions, or unforeseen circumstances. 

This is charged as below:
1- 5000 cards handling - USD 4000
Additional charge per card handled: $0.75
This does not include 3rd party / delivery partner/ other costs

Terms &amp; Conditions:
MatchMove reserves the right to modify/ discontinue/ adjust the timeline/ associated project timeline or budget based on the nature and scope of the services requested for.
The timeline for completing the services is an estimate only and may be subject to change based on a variety of factors, including but not limited to unforeseen technical issues or changes in project priorities.
The client acknowledges that any delays in providing necessary information or feedback may impact the timeline for completing the service.
MatchMove is not responsible for any delays in the provisioning of the services due to factors outside of its control, including but not limited to acts of nature, force majeure events, or actions by third-party vendors.
The client acknowledges that any changes to the scope of the services or requirements may impact the timeline for completing the same, and that MatchMove may require additional time to provide such services.
MatchMove makes no warranty or representation of any kind for the services offered and to the specific timeline for completing the same, and the client acknowledges that the timeline may be subject to change at any time.

MMVAS-CM08 - Card Delivery Management

It's important to note that each BIN sponsor may have its own specific requirements and procedures for pre-onboarding clearance. To support You, our team gets approval for the program with specific BIN sponsors. Our team ensures that a proper submission is made with all relevant documents and information, following the regulatory guidelines and instructions, to ensure a smooth approval.

This is charged as below:
Project based. 1st submission - free; 
Revision/ resubmission : $ 1500 Per person day, committed 3 days package, $4500

Terms &amp; Conditions:
MatchMove reserves the right to modify/ discontinue/ adjust the timeline/ associated project timeline or budget based on the nature and scope of the services requested for.
The timeline for completing the services is an estimate only and may be subject to change based on a variety of factors, including but not limited to unforeseen technical issues or changes in project priorities.
The client acknowledges that any delays in providing necessary information or feedback may impact the timeline for completing the service.
MatchMove is not responsible for any delays in the provisioning of the services due to factors outside of its control, including but not limited to acts of nature, force majeure events, or actions by third-party vendors.
The client acknowledges that any changes to the scope of the services or requirements may impact the timeline for completing the same, and that MatchMove may require additional time to provide such services.
MatchMove makes no warranty or representation of any kind for the services offered and to the specific timeline for completing the same, and the client acknowledges that the timeline may be subject to change at any time.

MMVAS-UO06 - Client Pre onboarding clearance with BIN sponsor

KYC review support in UAT may be requested to be provided to help You navigate the application process, to submit required documents and information, and troubleshoot any issues that may arise. It may also be provided to your employees who are responsible for conducting the UAT and KYC review processes, to ensure that they are following the correct procedures and guidelines.

This is charged as below:
USD 250 per person hour, committed package of 6 hours. 
(Committed fee: USD 1500)

Terms &amp; Conditions:
MatchMove reserves the right to modify/ discontinue/ adjust the timeline/ associated project timeline or budget based on the nature and scope of the services requested for.
The timeline for completing the services is an estimate only and may be subject to change based on a variety of factors, including but not limited to unforeseen technical issues or changes in project priorities.
The client acknowledges that any delays in providing necessary information or feedback may impact the timeline for completing the service.
MatchMove is not responsible for any delays in the provisioning of the services due to factors outside of its control, including but not limited to acts of nature, force majeure events, or actions by third-party vendors.
The client acknowledges that any changes to the scope of the services or requirements may impact the timeline for completing the same, and that MatchMove may require additional time to provide such services.
MatchMove makes no warranty or representation of any kind for the services offered and to the specific timeline for completing the same, and the client acknowledges that the timeline may be subject to change at any time.

MMVAS-UO04 - UAT - KYC review support

KYB, or Know Your Business, refers to a process or screening method used by Matchmove to assess the background and risk associated with a business entity. Every corporate getting on boarded on the platform needs to go through KYB screening.

This is charged as below:
USD 25 per KYB screening

Terms &amp; Conditions:
MatchMove reserves the right to modify/ discontinue/ adjust the timeline/ associated project timeline or budget based on the nature and scope of the services requested for.
The timeline for completing the services is an estimate only and may be subject to change based on a variety of factors, including but not limited to unforeseen technical issues or changes in project priorities.
The client acknowledges that any delays in providing necessary information or feedback may impact the timeline for completing the service.
MatchMove is not responsible for any delays in the provisioning of the services due to factors outside of its control, including but not limited to acts of nature, force majeure events, or actions by third-party vendors.
The client acknowledges that any changes to the scope of the services or requirements may impact the timeline for completing the same, and that MatchMove may require additional time to provide such services.
MatchMove makes no warranty or representation of any kind for the services offered and to the specific timeline for completing the same, and the client acknowledges that the timeline may be subject to change at any time.

MMVAS-UO03 - KYB screening

KYC, or Know Your Customer, screening is a process used by Matchmove to verify and authenticate the identities of the customer. The KYC needs to be done via Online mode, but in case You have opted for manual support, charges will apply separately.

This is charged as below:
Online / E-KYC : As per package subscribed as part of pricing schedule
Manual screening: USD 3 per user required for manual screening, in addition to the KYC package subscribed as part of the pricing schedule.

Terms &amp; Conditions:
MatchMove reserves the right to modify/ discontinue/ adjust the timeline/ associated project timeline or budget based on the nature and scope of the services requested for.
The timeline for completing the services is an estimate only and may be subject to change based on a variety of factors, including but not limited to unforeseen technical issues or changes in project priorities.
The client acknowledges that any delays in providing necessary information or feedback may impact the timeline for completing the service.
MatchMove is not responsible for any delays in the provisioning of the services due to factors outside of its control, including but not limited to acts of nature, force majeure events, or actions by third-party vendors.
The client acknowledges that any changes to the scope of the services or requirements may impact the timeline for completing the same, and that MatchMove may require additional time to provide such services.
MatchMove makes no warranty or representation of any kind for the services offered and to the specific timeline for completing the same, and the client acknowledges that the timeline may be subject to change at any time.

MMVAS-UO02 - KYC screening

UAT support for OFAC exemption processes refers to testing the functionality of a software system or application that handles OFAC exemption requests and approvals. This testing ensures that the software accurately processes exemption requests, verifies compliance with OFAC regulations, and properly manages the associated workflow. MatchMove compliance team will be made available to extend support for clearance of OFAC exemption too, for successful end to end validation.

This is charged as below:
USD 250 per person hour, committed package of 6 hours. 
(Committed fee: USD 1500)

Terms &amp; Conditions:
MatchMove reserves the right to modify/ discontinue/ adjust the timeline/ associated project timeline or budget based on the nature and scope of the services requested for.
The timeline for completing the services is an estimate only and may be subject to change based on a variety of factors, including but not limited to unforeseen technical issues or changes in project priorities.
The client acknowledges that any delays in providing necessary information or feedback may impact the timeline for completing the service.
MatchMove is not responsible for any delays in the provisioning of the services due to factors outside of its control, including but not limited to acts of nature, force majeure events, or actions by third-party vendors.
The client acknowledges that any changes to the scope of the services or requirements may impact the timeline for completing the same, and that MatchMove may require additional time to provide such services.
MatchMove makes no warranty or representation of any kind for the services offered and to the specific timeline for completing the same, and the client acknowledges that the timeline may be subject to change at any time.

MMVAS-UO01 - UAT - OFAC exemption support